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Ton van der Wiele Editor
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Shirley-Ann Hazlett Editor
Frances Hill Editor
(2003)

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Dr. Marianna Sigala Editor
Dr. Evangelos Christou Editor
(2006)

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Alison M. Dean Editor
Ross L. Chapman Editor
(2002)

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Anders Gustafsson Editor
Bo Edvardsson Editor
(2005)

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Allard van Riel Editor
Belgium Editor
(2005)

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Steve Tax Editor
(2003)

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Jay Kandampully Editor
Raymond P. Fisk Editor
(2004)

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Jay Kandampully Editor
(2010)

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Dr. Jörg Finsterwalder Editor
Dr. Tony Garry Editor
(2011)

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Marianna Sigala Editor
(2008)

Managing Service Quality,...

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Maria Holmlund-Rytkönen Editor
Anu Helkkula Editor
(2013)

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Evert Gummesson Editor
Cristina Mele Editor
(2014)