Managing Service Quality, Volume 13, Issue 6
ebook ∣ Managing Service Quality
By Shirley-Ann Hazlett
Sign up to save your library
With an OverDrive account, you can save your favorite libraries for at-a-glance information about availability. Find out more about OverDrive accounts.
Share
Find this title in Libby, the library reading app by OverDrive.
Search for a digital library with this title
Title found at these libraries:
| Library Name | Distance |
|---|---|
| Loading... |
This e-book looks at the challenges and offers some recommendations for creating long-term and sustainable relationships with customers using electronic service delivery. They look at the public sector, service in a large utility organization, the banking industry, legal practices etc. In all they demonstrate the range of issues and developments that concern both academics and practitioners
Share
