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Organizations must respond effectively when the unexpected happens. To reach a better understanding of what makes an organization resilient in the face of change or crisis, Karl Weick and Kathleen Sutcliffe ​​​​​​studied “high reliability organizations” (HROs), such as firefighting units and aircraft carrier crews. The authors share their findings in this practical text, which offers principles for planning, preparation and action. It then explains how to apply these precepts to your processes, communication and hierarchy – thus helping your organization brace itself to manage unforeseen events.

Book Publisher:

Wiley