Before an important meeting, we prepare ourselves, mentally choose the things to say and the clothing to wear.

But why does it all go wrong sometimes?

The problem is that the eyes and body have their own language that reveals thoughts and emotions without our knowledge.

It is a way of communicating that cannot be controlled but with precise interpretation and decoding techniques, which Robert reveals with the help of several examples, and cases related to his profession.

Learning to read in others what they think by observing their gestures, posture, and "profitable" activity from all points of view.

Not only because it allows you to have more elements to evaluate a person you have just met, to understand if a colleague is reliable if on the first date we are impressing or not if our child is worried about something, but also because it gives us the precious ability to modulate our behavior based on what we "read" in the interlocutor.

By understanding, if we are arousing sympathy or irritation, complicity or annoyance, we will better manage the situation by adapting tones, contents, and ways.