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cover image of Outsourcing Professional Body of Knowledge

Outsourcing Professional Body...

IAOP Series. Business Management (Series)

IAOP Author
(2010)

cover image of Implementing IT Governance--A Practical Guide to Global Best Practices in IT Management

Implementing IT Governance--A...

Gad Selig Author
(2008)

cover image of The Sarbanes-Oxley Body of Knowledge SOXBoK

The Sarbanes-Oxley Body of...

Sanjay Anand Author
(2008)

cover image of The IT Service Part 2 – the Handbook

The IT Service Part 2 –...

Best Practice (Series)

Pierre Bernard Author
(2012)

cover image of SOA Source Book

SOA Source Book

TOGAF Series

The Group Author
(2009)

cover image of Six Sigma for IT Management--A Pocket Guide

Six Sigma for IT...

Best Practice (Series)

Sven Boer Author
(2011)

cover image of Service Agreements--A Management Guide

Service Agreements--A...

Robert Johnston Author
Robert Benyon Author
(2006)

cover image of Risk Management

Risk Management

Security Series

The Group Author
(2011)

cover image of PRINCE2TM 2009 Edition --A Pocket Guide

PRINCE2TM 2009 Edition --A...

Best Practice (Series)

Bert Hedeman Author
Ron Seegers Author
(2009)

cover image of Microsoft Operations Framework 4.0

Microsoft Operations...

Paul Leenards Author
David Pultorak Author
(2008)

cover image of IT Service Management from Hell

IT Service Management from Hell

Paul Wilkinson Author
Brian Johnson Author
(2004)

cover image of IT Outsourcing Part 2

IT Outsourcing Part 2

Best Practice: Business Management (Series)

Jane Chittenden Author
(2010)

cover image of IT Outsourcing Part 1

IT Outsourcing Part 1

Gerard Wijers Author
Denis Verhoef Author
(2009)

cover image of IT Financial Management

IT Financial Management

Maxime Sottini Author
(2009)

cover image of The EFQM excellence model for Assessing Organizational Performance

The EFQM excellence model for...

Best Practice (Series)

Chris Hakes Author
(2007)

cover image of The Demand Supply Governance Framework

The Demand Supply Governance...

Menzo Meijer Author
Marco Haar Author
(2012)

cover image of Surviving outsourcing

Surviving outsourcing

Best Practice (Series)

Erik Beulen Author
(2009)

cover image of Six Sigma for IT Management

Six Sigma for IT Management

itSMF Forum Author
Sven Boer Author
(2006)

cover image of Service Management Strategies that Work

Service Management Strategies...

Pink Elephant Guide (Series)

Jayne Wilkinson Author
Anil Dissanayake Author
(2007)

cover image of Process Management Based on SqEME®

Process Management Based on...

Best Practice (Series)

Jos.N.A Oosten Author
(2008)

cover image of Outsourcing Professionals’ Guide to Corporate Responsibility

Outsourcing...

Ron Babin Author
Bill Hefley Author
(2013)

cover image of ITSM Process Assessment Supporting ITIL (TIPA)

ITSM Process Assessment...

Best Practice (Series)

Beatrix Barafort Author
Valerie Betry Author
(2009)

cover image of IT Services Procurement based on ISPL

IT Services Procurement based...

Johan Coul Author
(2005)

cover image of IT Service Management from Hell based on Not ITIL

IT Service Management from...

Paul Wilkinson Author
Brian Johnson Author
(2007)

cover image of IT Outsourcing – an introduction

IT Outsourcing – an...

Best Practice (Series)

Frank Winnubst Author
Bart Straathof Author
(2009)

cover image of Implementing Information Security based on ISO 27001/ISO 27002

Implementing Information...

A Management Guide (Series)

Alan Calder Author
(2011)

cover image of Frameworks for IT Management

Frameworks for IT Management

Jan Bon Author
(2006)

cover image of TOGAF, the Open Group Architecture Framework

TOGAF, the Open Group...

Best Practice (Series)

Hans Bent Author
Janine Kemmeren Author
(2007)

cover image of The Service Catalog

The Service Catalog

Best Practice (Series)

Mark Loughlin Author
(2010)

cover image of The ITIL Process Manual

The ITIL Process Manual

Best Practice Library (Series)

James Persse Author
(2012)

cover image of The IT Strategy Management Process

The IT Strategy Management...

Eugen Oetringer Author
(2004)

cover image of The IT Service Part 1 – the Essentials

The IT Service Part 1 –...

Best Practice (Series)

Pierre Bernard Author
(2012)

cover image of The IT Factory

The IT Factory

Hans Aken Author
(2011)

cover image of SqEME Process Management --A Pocket Guide

SqEME Process Management --A...

Best Practice (Series)

SqEME® Foundation Author
(2008)

cover image of Project Management Based on PRINCE2® 2009 edition

Project Management Based on...

Best Practice (Series)

Bert Hedeman Author
Gabor Heemst Author
(2012)

cover image of Passing the ITIL® V3 Intermediate Exams--The Study Guide

Passing the ITIL® V3...

Best Practice Library (Series)

Pierre Bernard Author
(2011)

cover image of Outsourcing Professional Body of Knowledge--OPBOK Version 9

Outsourcing Professional Body...

IAOP Series. Business Management (Series)

IAOP IAOP Author
(2010)

cover image of Open Information Security Management Maturity Model O-ISM3

Open Information Security...

The Open Group Series

The Group Author
(2011)

cover image of Open Enterprise Security Architecture O-ESA

Open Enterprise Security...

The Open Group Series

Gunnar Petersen Author
Stefan Wahe Author
(2011)

cover image of MINCE® --A Framework for Organizational Maturity

MINCE® --A Framework for...

Remco Meisner Author
(2007)

cover image of Metrics for Service Management

Metrics for Service Management

Best Practice (Series)

Peter Brooks Author
(2012)

cover image of IT Service Management--Global Best Practices, Volume 1

IT Service Management--Global...

ITSM Library (Series)

Editorial Board Author
(2008)

cover image of ISO/IEC 20000

ISO/IEC 20000

Mart Rovers Author
(2013)

cover image of ISO/IEC 20000 an Introduction

ISO/IEC 20000 an Introduction

Best Practice (Series)

Jan Bon Author
Leo Selm Author
(2008)

cover image of ISO/IEC 20000-1

ISO/IEC 20000-1

Best Practice (Series)

Mart Rovers Author
(2012)

cover image of IT Business Management

IT Business Management

Best Practice (Series)

David Pultorak Author
Swen Conrad Author
(2010)

cover image of IT Financial Management

IT Financial Management

Maxime Sottini Author
(2009)

cover image of IT Governance based on CobiT® 4.1 --A Management Guide

IT Governance based on CobiT&...

ITSM Library (Series)

Koen Brand Author
Harry Boonen Author
(2007)