Coworkers who are aggressive can cause you to feel extremely stressed, which is equally counterproductive from both an emotional and physical perspective. If the team you lead or are part of is not succeeding, your own career is at risk!
Passive Aggressive behavior can and often does destroy teams and poison the workplace.
When faced with a potentially explosive situation, it is good to be reminded of some simple tools that can help you ward off such a scenario and that is the focus of this book.