Derek Smith has been working as a super since the New Year, but still can't quite get the hang of it. He can clean, he can deliver notices, and he can even evict people without too much fuss — but fixing toilet tanks? No, thank you.
Yet that is what he is tasked with doing when an order comes down from the higher up bosses. Since this job is pretty cushy so far, he tries it out. And soon learns from a very impressive expert called Mr. Fix It online.
Derek soon becomes obsessed with the deep voice of the plumber, along with his calloused hands and his skills fixing anything he touches. He can't see him — Mr. Fix It never shows his face online — but Derek is pretty sure he'd fall for him right away if he saw him in person. What that means for Derek — a typically straight guy — he's not too sure. But his fantasies are harmless, and so he continues to both use Mr. Fix It's video to repair his building and get himself off at night.
When an emergency in the building means that Derek must call in outside help, a familiar plumber shows up and lends more than a helping hand ...