With over 30 years of working in the healthcare system in two countries, the author showcases the most important skills you need to be able to work with, and care for, the elderly and people affected by dementia. Specially tailored for those considering a career path in this industry, no matter what the position, and for the tireless workers at home lovingly taking care of family members. It outlines the difficulties faced by both worker and patient, giving tips and insight about how dementia and the ageing process works from a frontline point of view. This sets the bar for constructing a solid foundation of knowledge and skills needed in this extraordinary line of work and possibly in your personal life. Ground Zero – The Frontline is about communication, love, compassion, and understanding needed to be a frontline worker. Included are twenty real life scenarios that serve as examples of some of the diverse people that have been the inspiration for this book. It is true. It is real. It is, at times, confronting.