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Candidates should be able to recommend Microsoft 365 solutions that address common organizational
IT challenges. They should understand how Microsoft 365 solutions improve productivity, facilitate
collaboration, and optimize communications. They should also understand how Microsoft 365 solutions
help secure data and identity and facilitate compliance.
Candidates should be able to recommend solutions for endpoint and application management, desktop
virtualization, automated operating system deployment, and reporting and analytics. They should be
familiar with Microsoft 365 licensing, deployment and migration assistance, and support options for
organizations looking to maximize their investment in the cloud.
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