Navigating conflict is hard, it often takes up too much time and money, it reduces innovation and productively and impacts relationships and reputations. So, we avoid it.

In late 2019, COVID emerged, bringing with it a whole new set of problems, conflicts and confusion that we all had to deal with. For leaders across disciplines, it required a different sort of response; they have had to develop the capacity to rise above the crisis and provide safe ways forward. Conflict didn't go away, it changed, and in many instances, grew, with differences dividing workplaces, communities and families.

In 2020, a small group of mediators gathered on Zoom to share stories as they struggled to adapt, adjust and survive whilst supporting people through conflict. Over a glass of gin, laughter and sometimes tears, we learnt a lot, and I wanted to find a way to share our insights with others.

This collection brings together professionals across disciplines who are experts in dealing with conflict, confusion and change. From mediators, lawyers, HR, marketing and executives - they are sharing their insights to help you better manage the complexities of negotiation, conflict and problem-solving.

We hope these real-life stories of gritty leadership and hard conversations, spiced with touch of humour, will make it easier to talk about conflict. We want to help you navigate this space with clarity, confidence and some fun. So, pour yourself a gin and be prepared to discover that hard conversations don't have to result in a fight. With a little preparation, some key skills and a growth mindset, peace is possible.

Featuring authors:

Claire Holland, Chris Muir-Smith, Hayden Wilson, Hayley Jarick, Hazel Herrington, Joanne McMullan, Laurence Boulle, Megan MacNeill, Mikel Sanz Peña, Ming Johanson, Paul Sills, Roar Thun Waegger, Sam Hardy, Shanti Abraham Mathew, Sree Swaminathan, Susan Andrews, Vikram Singh, Trent Petherick, Sarah Blake

Foreword by Kenneth Cloke