Every programme, project and team manager must interact with people as individuals or as part of a team. These interactions require skills to deliver the required products and services for the business and, ultimately, the way in which you manage people will determine the success of your project. Many publications focus on the technical side of programme and project management; however, less is written on the people skills required to manageprojects, teams and people. These are the transferable skills that are essential to being a great project or programme manager. These skills are often the most difficult to master, yet they are crucial for engaging, communicating, persuading,motivating and gaining insights throughout a project. This publication is structured to help you with the skills required from the start to finish of a project or programme, taking you through the different phases andfocusing on Agile environments. These phases are getting started, making progress and delivering results.