Summary of Never Split the Difference - After being a police officer in Kansas City, Missouri, for a while, Voss joined the FBI. As a kidnapping negotiator, he met bank robbers, gang leaders, and terrorists. It takes you into Voss's world of high-stakes negotiations and shows you the key principles that helped him and his teammates succeed when it mattered most—when people's lives were at stake.
It is based on the real-life experiences of an intelligence professional at the top of his game. It will give you an advantage in any discussion.
Disclaimer: This is a summary of the book, not the original book, and contains opinions about the book.