Total Quality Management In the Healthcare Industry
ebook ∣ An Efficient Guide For Healthcare Management
By Balasubramanian Mahadevan
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"Total Quality Management in Health Care" explains the basic components of a TQM programme relevant to acute and priority health services. The material is presented in an accessible A4 format, with a strong use of visuals, including diagrams, checklists and questionnaires. It describes the basics of total quality management and how they apply to the health service.
Total Quality Management (TQM) describes a management system where in a Healthcare Organization attains organizational advancement through a commitment to customer requirements. A Healthcare Organization meets those requirements when it empowers every
employee in every department to maintain high standards and strive for continuous improvement
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