"Total Quality Management in Health Care" explains the basic components of a TQM programme relevant to acute and priority health services. The material is presented in an accessible A4 format, with a strong use of visuals, including diagrams, checklists and questionnaires. It describes the basics of total quality management and how they apply to the health service.

Total Quality Management (TQM) describes a management system where in a Healthcare Organization attains organizational advancement through a commitment to customer requirements. A Healthcare Organization meets those requirements when it empowers every

employee in every department to maintain high standards and strive for continuous improvement