This book was written to highlight practical aspects of management you can use to help succeed as a front-line manager. I saw the difference various approaches make in managing people and how they set the stage for organizations to learn from mistakes, improve, and continue to grow. It is through experiences that I came to believe that flexible, dynamic, and productive organizations are made by acknowledging and solving problems. Doing so, will lead to a culture of continuous improvement.

This book will provide you with practical lessons to be an effective leader, as a front-line manager. It is organized around four areas that are critical to performing at the level of a leader.