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從說話和禮儀兩個角度來闡述做人做事必須懂得兩大智慧——會說話、懂禮儀。本書貼近生活、娓娓而談，以生動的事例和形形色色的故事，深入淺出地展示生活中最直接、最便利、最有效的說話技巧和禮儀規範，讓你在閱讀中不知不覺地提高了說話水準，也掌握了生活中的必要禮儀，讓你在以後的為人處世中更順暢、更和諧！
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