This portable handbook is designed to assist companies and stakeholder relations practitioners to better understand the factors that may influence community and broader support and the impact of conflictual community relations on business operations, initiatives, and projects. It is inspired by the author's wealth of knowledge, accumulated in various roles in both the public and private sector, as a communications practitioner, a stakeholder-relations consultant, and a corporate-communications, strategy development, business processes improvement, and crisis communications advisor. The book enables the reader to tap into this seasoned communicator's valuable insights, based on actual events and personal experience in his long career spanning over 20 years.

This is a non-discriminatory book, written to assist practitioners, executives, and company directors in developing and maintaining a positive relationship with their stakeholders. It serves as an introduction to the world of stakeholder management.