This book is a resume of all the problem solving techniques known by me so far: ITIL, Lean Six Sigma, CompTIA, Agile, Scrum, Applied Problem Solving, SWOT etc etc.

I resumed the techniques in 10 core points:

1- Be Googley

2- Going to the Gemba

3- Set the Goal

4- Prevent the problem

5- Be Customer Focused

6- Define the Problem

7- Analyze the Problem

8- Test the Solution

9- Document the Process

10- Be Kaizen

The result is a mixed problem solving methodology ready to be used in every working environment.

Enjoy and use this guide starting from the next problem you have to solve.

To your success!

- Second Edition -