The Definitive Inter-Personal Skills Training Manual. Book #6 In The Make Huge Tips Series.

- Developing Great Communications is a Science And An Art! This Is NOT a Recipe Book.

- Learn The Psychology of Attracting Customers & Giving Outstanding Service.

- Goes Deep Into Understanding Common Situations. Learn What To Do, What To Say and Why.

- Learn To Give Customers a Reason To Come To Your Bar, Stay Longer, Spend More Money, Tip Well,
and Tell All Their Friends What A Great Time They Had.

- A MUST for Every Restaurant & Bar Manager ( Give to Every Bartender & Server )

Remembering People, Faces, Names, Orders, Is Only The Beginning.
"The Ability To Get Along With People Is the Most Valued Characteristic In An Employee". John D. Rockefeller.

About The Author:

Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer

- 30+ Year Bar Industry Career

- Made Over 800,000 Drinks.

- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.

- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles

- Created 25 Training Course DVD's Sold in Over 100 Countries.

- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.

- Author of 28 Bar Industry Books, Study Guides & Work-Books