This handy volume brings together 20 essays on the practice of kindness in the workplace ­– and its benefits not only to the well-being of the individuals involved, but to the health of the business as a whole.

Chapters include:

•Kindness is good for business

•Your daily job can make a difference to others

•Happiness at work is not a lost cause

•Lead with kindness – you will get better results

•Humanising the modern workplace

•Can excellent customer service exist without kindness?

•Building a more diverse and inclusive workforce

•Mental health in the new workplace normal

Each essay is supplemented by a list of talking points to stimulate further thinking and discussion.

Filled with wisdom and insight, Making Kindness Our Business promises to make work a more fulfilling shared activity for all.