Please note: This is a companion version & not the original book. Sample Book Insights: #1 The ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Coaches believe that every client is creative, resourceful, and whole. #2 Human developmental theories are used to understand clients, and they explain that people are constantly changing and growing. Coaching is a powerful human relationship in which coaches assist people in designing their future rather than getting over their past. #3 Listening is the cornerstone of coaching, just as it is the cornerstone of every human relationship. Coaches listen for the client's feelings, but they also pay attention to other domains of the client's life. #4 Active listening is when you listen to what the client says and does not say. You should also be able to mirror what you heard, which allows the client to feel fully heard. By paying attention to the congruence of words and nonverbal behavior, you can begin to sense dimensions of the experience that the client may not have brought into consciousness.