This book aims to:

Be a tool of knowledge, support, and promotion during the first steps of each waiter's career.
Make clear the philosophy and psychology of service, human relations, and communication, through a simple and approachable presentation and analysis.
Srengthen each waiter or prospective waiter's confidence and personality.
Transmit the expectations and key rules of the customers' internal function, so that they can cover them with absolute success.
Help anyone who wishes to work efficiently and effectively in any health-regulated catering establishment.
Contribute to the rapid improvement of a waiter's performance and financial rewards.