Please note: This is a companion version & not the original book. Sample Book Insights: #1 Listening and speaking are the basic communication tools we use every day. We use them to process language as we interact with the people in our lives. When we use these tools well, they help us create wonderful, growing, and lasting relationships. However, when used improperly, they can create a lot of hurt, damage, and even destruction to relationships. #2 There are many excellent communication and relationship skills programs available. Some of the main points and skills they teach are universal and common among them, such as how to listen well, how to express oneself clearly, and how to dialogue.