Every day, hospital nurses must negotiate intimate trust and intimate conflict in an effort to provide quality health care. However, interactions between nurses and patients—which often require issues of privacy—are sometimes made more uncomfortable with inappropriate behavior, as when a patient has a racist and/or sexist outburst. Not all nurses are prepared to handle such intimacy, but they can all learn how to "be caring."

In Catheters, Slurs, and Pickup Lines, Lisa Ruchti carefully examines this fragile relationship between intimacy and professional care, and provides a language for patients, nurses, and administrators to teach, conduct, and advocate for knowledgeable and skilled intimate care in a hospital setting. She also recommends best training practices and practical and effective policy changes to handle conflicts.

Ruchti shows that "caring" is not just a personality characteristic but is work that is structured by intersections of race, gender, and nationality.