Exceeding Expectations

ebook Producing Appraisal Reports and Services That Delight Clients

By Scott Schafer

cover image of Exceeding Expectations

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In times of heightened appraiser accountability, internal quality control is essential for a successful appraisal business. Learn how to listen to clients, meet their needs, and implement effective quality control review processes to set yourself apart from the competition and succeed.

Exceeding Expectations: Producing Appraisal Reports and Services That Delight Clients presents an accessible overview of the quality control principles developed for manufacturing and other industries and applies them to the appraisal profession. This guide provides:

  • details of an internal quality control review process

  • valuable pointers on verbal communication, active listening, and effective writing

  • tips for gathering client feedback and using it effectively
  • Exceeding Expectations