Rachel works most days at a café in the middle of a small British town. Working alongside her is Emily, the confident American Rachel has secretly been in love with for months. Shy and often anxious, Rachel doesn't know if she could ever act on her feelings, even as the rest of her coworkers raise their eyebrows in disbelief. As the holiday season approaches, Rachel's best friend Ryan suggests a secret Santa among the workers and, while she's certain the game is rigged, Rachel can't help but be happy when she picks Emily's name out of the bag. Even after the anxiety about what to get her kicks in. Rachel has to figure out a present while not making it obvious she got Emily, and what follows is a series of awkward conversations, totally subtle flirting, and more than one Christmas-themed outing. Will she choose the right gift and come to terms with her feelings? Or will she remain in the friend-zone forever?