It is not only emotionally and physically counterproductive to work with aggressive coworkers, but being around them can also cause you to feel extremely stressed. You may be in danger of losing your career if you lead or are part of a failing team. Teams can be destroyed and workplaces can become poisoned by passive-aggressive behavior.
When faced with a potentially explosive situation, it is good to be reminded of some simple tools that can help you ward off such a scenario and that is the focus of this book.