tudying this paper will provide you with a broad introduction into the complex world of hospitality and tourism business operations. It provides an overview of the separate functions and activities that are expected of supervisors and managers. The syllabus examines the different types of business organisation, the role of management, the importance of leadership skills, procedures for the recruitment and selection of staff, disciplinary procedures, the development of staff teams and individuals, communication and customer care.

The Study Guide, which has been reviewed and endorsed by CTH, works logically and methodically through the CTH 2009 syllabus, following the syllabus order.

It explains the concepts clearly and provides ample opportunity for practice of the techniques. Chapters start with the objectives and topic list to put the material into context and they conclude with a diagrammatic summary to consolidate learning and a set of self-test questions to test understanding.

The front pages of the Study Guide contain features such as tips on how to study and an explanation of the exam structure.

Note that the CTH Introduction to Business Operations syllabus is identical within both the Diplomas in Hotel Management and Tourism Management, so you can use this Study Guide to study for either qualification.