This syllabus introduces you to the systems and procedures required for Housekeeping and Accommodation Operations. It provides an overview of the functions and supervisory aspects of the housekeeping and accommodation department. You will develop knowledge and skills in departmental procedures as well as an understanding of safety and security responsibilities. The key issues included in the syllabus are the different types of accommodation available, operational planning and procedures, furniture and fixtures, housekeeping equipment, linen and laundry, maintenance, leisure facilities, security aspects and energy and environmental management.

The Study Guide, which has been reviewed and endorsed by CTH, works logically and methodically through the CTH 2009 syllabus, following the syllabus order.

It explains the concepts clearly and provides ample opportunity for practice of the techniques. Chapters start with the objectives and topic list to put the material into context and they conclude with a diagrammatic summary to consolidate learning and a set of self-test questions to test understanding.

The front pages of the Study Guide contain features such as tips on how to study and an explanation of the exam structure.