Using the mainstream responsible business literature, this book defines the ten principles of responsible business and assesses the extent to which global hospitality businesses have addressed them. Using case studies from leading global players (including hospitality companies), the book demonstrates what can be achieved by business laying claim to responsible business programmes and what can go wrong.

Responsible Hospitality: theory and practice is the first book to:

Bring together theory from the emerging responsible business movement and interpret this in a hospitality context;

Define responsible business means in practice to the global hospitality sector;

Provide a critique of progress in implementing the concept to date, using case studies from a wide range of global businesses;

Assess the adequacy of the tools available to the sector to deliver on the responsible business agenda;

Define priorities for the future.

Written by two leading thinkers who have driven the sustainable tourism/responsible hospitality debate, this text will provide those working within the sector, students of hospitality and those providing advice to the sector with a comprehensive understanding of these issues and their relevance to a modern hospitality business.