Chatter Marketing
ebook ∣ Putting the Relationship Back in Customer Relationship Management
By Neil Rosen

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A detailed guide to monitoring customers online—and then delivering exactly what they want, when they want it
Every marketer's dream is to overhear what customers say about their company and discover their future purchasing plans. With Chatter Marketing, Neil Rosen reveals how keeping tabs on the "chatter" produced by customers—questions on Twitter, searches on websites, products "liked" on Facebook, posts in user groups—gives marketers an unprecedented look into the minds of their customers.
Rosen shows how you can collect and analyze this chatter to
As the trend away from traditional marketing continues, marketers face plenty of questions and challenges; Chatter Marketing is the perfect companion to help you succeed in this evolving online landscape.