Are you an ambitious Area Manager who wants to get to Operations Director (OD) level? Are you an existing OD who wants to out-perform your competitive set? Are you a recruiter or developer of ODs who wants to accelerate their impact or performance? If so, this book – the first of its kind on this role – is a must-read book for you! Why? Firstly, it is packed with 31 Case Studies from twenty-seven CEOs, MDs and ODs from some of the UK's leading multi-site hospitality companies (including Stonegate Group, McDonalds, Caffé Nero, Mitchells and Butlers, Punch Pubs & Co, Greene King, Everards, St Austell, Whitbread, Parkdean Resorts, TGI Friday's, Marston's, Creams Cafés, Tesco Cafés, Hawthorn Leisure etc.) which will give you valuable insights into what the best ODs do! Secondly, it highlights the top nine OD competencies, coupled with twenty-seven practices, which – if mastered – turbocharge OD impact. Thirdly, it provides aspiring ODs and their developers with an integrated ‘Outstanding OD Model' and framework (explained in detail throughout the book) which can be used as a developmental route map. Written to take account of the changes wrought upon the hospitality sector by COVID-19, it is described by Simon Longbottom (CEO, Stonegate Group) as ‘a brilliant handbook and guide for ODs wishing to accelerate their impact and progression during these challenging times'.