Customer Service Success

audiobook (Unabridged) The Ultimate Guide on The Power of Customer Service, Learn Tips on How to Handle Difficult Customers and Strategies on How to Provide Excellent Customer Service

By Steve Kaufman

cover image of Customer Service Success
Audiobook icon Visual indication that the title is an audiobook

Sign up to save your library

With an OverDrive account, you can save your favorite libraries for at-a-glance information about availability. Find out more about OverDrive accounts.

   Not today

Find this title in Libby, the library reading app by OverDrive.

Download Libby on the App Store Download Libby on Google Play

Search for a digital library with this title

Title found at these libraries:

Library Name Distance
Loading...

Customer Service Success: The Ultimate Guide on The Power of Customer Service, Learn Tips on How to Handle Difficult Customers and Strategies on How to Provide Excellent Customer Service

If you're in business, you'll understand more than anyone else that business is not all about product features, benefits, revenue, or anything so stuffy and businesslike. It's about people. The trouble with that heartwarming statement is that people can sometimes be difficult and a pain to deal with. Ask any poor unfortunate person who has manned the customer service desk for any business, and they could regal you with many stories of difficult clients. 

This audiobook will teach you the fundamentals of good customer service. You will learn how to understand what your customer expects of you. And more importantly, what you should expect of your customer so you can provide excellent customer care.

This audiobook will cover the following topics:

  • The Power of Customer Service
  • Types of Difficult Customers
  • Dealing With Difficult Customers
  • And many more!
  • Customer service is what ultimately makes or breaks a company. If it's done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Done badly though, and the results can be catastrophic. If you want to learn more about how you can provide good customer service, download your copy of this audiobook today!

    Customer Service Success