Business of Insurance Brokers is useful in 'campus to corporate journey' for beginners, and at the same time, relevant for senior leaders in the broking domain to acclimatise themselves in the upcoming digital intervention.

The book covers:

1. Work-flow protocol besides servicing of claims and handling complaints, including presentation skills essential for building one's career in Insurance Broking.

2. Knowledge of interpersonal communication skills comprising handling negotiations, meeting techniques, team roles and group work.

3. Soft skills like business communications, problem-solving and decision-making skills, business-writing techniques and business etiquette necessarily required by any broker.