With more than 36 billion emails sent each day the need for clarity, concise expression and an efficient way of organising email communications has never been greater. Email Etiquette will help you avoid some of the most common errors of email writing and show you which four mistakes even experienced communicators make.

With fully interactive, hyper-linked chapters you learn how to use threads, quotes and salutations to make your email messages resonate with clarity, authority and brevity.

Increase your efficiency by learning how to create folders, use the spellchecker and add signature lines in some of the most common email clients available.

Discover the meaning of abbreviations, learn about emoticons and find out how the ubiquitous smiley first started.

Michael Egan's concise eBook is an edition no serial emailer can afford to be without.