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From coast to coast, dispute resolution initiatives are flourishing in both public and the private sectors across Canada. This revised edition guides readers through various dispute resolution techniques including constructive conversations, mediation, arbitration, organizational ombuds and more. It outlines the options available in the dispute resolution process, discussing the principles of each, and contains an analysis of technique selection assisting users in formulating realistic expectations about dispute resolution choices.
Features:
Provides illustrations, sample documentation and checklists that readers can adapt and put into practice
Explains and illustrates the choices available to resolve all or any part of a dispute
Gives a realistic sense of what can be expected in dispute resolution process
Helps in choosing an appropriate process for the a particular dispute
Simplifies the principles that govern various processes
Clarifies and synthesizes dispute resolution processes
Shows how dispute resolution options can be customized, combined and configured
Alerts readers to the public and private application of dispute resolution in Canada
What's New in This Edition?
Completely revised material
New content on ADR Program Design
New chapter on Dispute Resolution and the Courts
New chapter on Constructive Conversations in Action
Who Should Read This Book?
Potential litigants and dispute resolution participants — this book is intended for anyone who is involved in an existing or potential dispute. Whether it is a dispute between two business owners or a negotiation between an employer and employee, this book outlines practical dispute resolution processes to help parties to a dispute achieve their objectives
Lawyers — lawyers can advise their clients on methods of settling their disputes without resorting to court proceedings
Dispute resolution professionals such as mediators and arbitrators who want to consolidate and expand their awareness
Dispute resolution instructors and students — this book can serve as an integral part of course materials on dispute resolution which will provide an up-to-date overview of dispute resolution initiatives in Canada, and the principles that govern them
Individuals, businesses or organizations that want to prevent, manage or resolve disputes in an efficient and cost-effective way, or to design programs to address recurring issues
