This book continues the novel format story initiated in Management 2.0: Discovery of Integrated Enterprise Excellence. Both practitioners and managers can gain much from the concepts described in this book.

This book provides an easy-to-understand character dialog on how to implement Deming's management philosophy and deliver a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the Integrated Enterprise Excellence (IEE) business management system. Provided in this book are the implementation details for IEE.

The 9-step IEE system offers much flexibility, including an effective means to manage an organization remotely. During his wife's City Hospital recovery from an automobile accident, Jorge recollects the benefits that were achieved from his Harris Hospital's IEE business management system implementation.

During one of Jorge's recollections, Janice Davis, Harris Hospital's CEO, initially stated that her organization had issues with the achievement of all of Ron's listed Effective Management Attributes. Janice now says she is amazed at how IEE provides a system-thinking leadership approach for the realization of all these sound management qualities:

Effective Management Attributes

Executive Performance Management Reviews

Decision-making Process

Strategies

Scorecard Reporting

Organizational Improvement Efforts

An additional recollection by Jorge: Janice also likes how the Enterprise Performance Reporting System (EPRS) IEE-system software provides, among other things, a vehicle for the automatic updating of IEE's predictive performance metrics, where this measurement reporting has a structured integration with the processes that created them. She also appreciates the IEE's enterprise improvement plan (EIP) approach for determining and then executing improvement efforts, which enhance operational performance metrics so that the organization's overall finances benefit.

Several months after Sandra's release from the hospital, there is a Chamber of Commerce meeting where several business leaders present their experience with IEE in various industries. After the event, the chamber's CEO states that she is amazed to see how IEE applies not only to hospitals but also to non-profits, schools, a mining company, and government agencies.