strategy+business
magazine ∣ Winter 2020 · strategy+business

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Experience the ideas and stories that raise the game for management, written and expounded clearly enough to provide the basis for thoughtful action. Through in-depth feature stories, thought leader interviews, and strategic commentaries, each issue of strategy+business provides an informed global perspective for decision makers in organizations around the world.
The future, now
strategy+business
Consumer companies must take leaps, not steps • As shoppers show how quickly they can adapt to external shocks, retailers will need to radically reconfigure their business models.
How leaders can promote racial justice in the workplace • Embrace four principles to turn today’s diversity, equity, and inclusion initiatives into sustained progress.
Transforming information into insight • Focus on six organizational elements to build a world-class data and insights capability.
Connecting the dots in an uncertain world • NYU’s Christian Busch on why serendipity is a skill — one that can be developed by those who are open to seeing opportunities in seemingly unrelated facts or events.
Businesses can fast-track innovation to help during a crisis • “Unrealistic” timelines can actually work. Here’s how.
Sustaining productivity virtually • Maintaining productivity levels among remote employees is an enduring challenge. Here are five ways to help businesses and employees thrive while people work at home.
Agility and experience management work better together • Many companies achieve early wins with separate transformational efforts, then stall. But if combined and enhanced using “return on experience,” or ROX, measures, these two programs can unlock each other’s potential.
THE URGENT NEED FOR SOPHISTICATED LEADERSHIP • The pandemic has highlighted a series of paradoxes inherent to the work of leaders. What comes next will depend on how well leaders face up to them.
FORWARD TO normal • Entertainment and media companies are building business models that are resilient to the enduring changes in consumer behavior ushered in by COVID-19.
Optimized content development and sourcing
The road to successful change is lined with trade-offs • Rather than trying to convince people your change initiative is the right one, invite them to talk openly about what it might take to implement it: the good, the bad, and the frustrating.
CREATING THE OFFICE OF THE FUTURE • In a remodeled world, it is vital for companies to reinvent ways of working.
THE BEST BUSINESS BOOKS 2020
STORY TIME • In the 20th edition of strategy+business’s Best Business Books section, our writers identify the three most compelling reads in seven genres.
FROM THE OUTSIDE IN
STRATEGY WITH A PURPOSE
GUNNING FOR HISTORY
MANAGING IN A PANDEMIC YEAR
A MASTER CLASS IN CONFLICTS
FAILURE AND THE ROOT OF INVENTION
PAYING ATTENTION TO HUMANS
S+B’s SELECT BUSINESS BOOKS 2020
The Thought Leader Interview: Jamil Zaki • The Stanford psychologist explains that whether we are dealing with business, politics, or personal matters, it’s possible — and advantageous — to train ourselves to be more empathic.
Paying the price when the CEO gets divorced • Many top executives who go through a legal separation become more cautious with the firm’s investments.