A situation that requires an internal investigation can range from something that can be handles internally, before it has a chance to escalate, to something serious enough to warrant involvement of a governmental or regulatory agency such as the Equal Opportunity Commission, the Department of Labor, or OSHA. In some cases criminal activity could be involved, which would require law enforcement involvement. Since there are likely to be consequences from an internal investigation, your ability to properly lead and/or conduct an investigation into the matter can be the difference between discovering what really happened, or not. This short book will provide you with guidance, insight and practical tools to use. The information will help you identify key issues and make important decisions concerning the investigative process, as well as make you a better investigator. This book is part of the HR Skills Series designed to help managers plan for and manage changes in such areas as consumer demand, workforce turnover, production and performance standards.