Delivering Fantastic Customer Experience

audiobook (Unabridged) How to Turn Customer Satisfaction Into Customer Relationships

By Daniel Lafreniere

cover image of Delivering Fantastic Customer Experience
Audiobook icon Visual indication that the title is an audiobook

Sign up to save your library

With an OverDrive account, you can save your favorite libraries for at-a-glance information about availability. Find out more about OverDrive accounts.

   Not today
Libby_app_icon.svg

Find this title in Libby, the library reading app by OverDrive.

app-store-button-en.svg play-store-badge-en.svg
LibbyApponDevice.png

Search for a digital library with this title

Title found at these libraries:

Loading...
"If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an ""OK"" experience and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. In this book, you will learn: - What customer experience truly is. - How emotions can increase customer loyalty...or make customers ditch a brand. - Which behaviors and attitudes lose customers. - Ten easy, practical, and proven ways to immediately improve your customer experience. - What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers. No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably."
Delivering Fantastic Customer Experience