Judgment on the Front Line
audiobook (Unabridged) ∣ How Smart Companies Win By Trusting Their People
By Chris DeRose
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Management experts Chris DeRose and Noel M. Tichy know customer-facing employees are a company's greatest asset. In Judgment on the Front Line, they show how offering employees autonomy and empowering them to challenge the existing hierarchy can tap into a wealth of insight and leadership hiding just below the surface.
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