The study presents detailed data and commentary from 33 retention administrators at colleges and universities in the United States and Canada. The report helps its readers to answer questions such as: how have college's and universities adjusted their retention strategies to cope with the pandemic? What percentage of students do they expect not to return in the next year as a result of the pandemic? What will be the impact on first year students plans? How has the pandemic impacted particular groups of students such as international students? Distance learning students? Students from low income backgrounds? Disabled students? What efforts have been made to address their safety, financial and other concerns? What adjustments have been made to counselling, financial aid, academic advising, mental health, tutoring and other student services to limit retention losses? What is planned for the near future? What have been the most successful measures already adopted?