The study presents findings from a survey of 96 faculty members and staff from 63 law schools in North America. The report presents highly detailed data on satisfaction with information technology support services, and with specific features such as speed of response, training services and online tutorials and tech knowledge, and identifies current and emerging areas of need for information technology services and support. Faculty and staff evaluate their need for help with the following: posting video and audio files to course web pages, using videoconferencing or live streaming, using legal information databases, accessing library resources, using PDF's, citation software, use of the course management system, use of social media, use of Word and PowerPoint, and much much more. The study also presents focused and specific data and/or commentary on how much faculty and staff need and value various forms of IT hardware and related services such as interactive monitors, group study rooms, microphones, printers, podcasting equipment, iPads, video cameras and more.