From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on human resources and quality. Featured topics include human resources and customer satisfaction; healthy human relations; design principles of work and organization; employee selection; training in a total quality organization; and positive reinforcement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.