Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict.

But conflict in itself is not always bad. In fact, many customers have become customers for life because of how a conflict or problem was handled by the business or individual.

Conflict Resolution Skills will give you the information and skills you need to resolve conflicts quickly and easily and help you create customers for life.

The Customer Service Training Institute has been creating Customer Service Training manuals and materials for over 25 years and their manuals have been used by individuals and businesses of all sizes.

Their manuals are easy and enjoyable to read and require no specialized knowledge or background. Let us put our experience and expertise to work for you!