A lonely hotel and a slew of lost souls. What could possibly go wrong?

Familiarity brews comfort, an adage the crew at the Bolt Hole hotel fully appreciates. Head clerk Mina Frank loves her daily routine and the souls that work for her. She's even fond of the grumpy old chef who threatens to kill off all their clientele by serving them poisonous spiders.

Then a stranger strolls through the door and Mina gets that feeling. His arrival promises change but will that change prove useful?

Or will it destroy them?