This book is designed for a hospitality property owners/managers who do not have the benefit of a ready-made organizational structure, branding & marketing.

Have you ever asked yourself any of the questions?

"How can I get more guests?"

"How can I encourage my guests to return?"

"How can I organize my business so I don't have to be there 24/7?"

"How can I find & keep the right employees?"

"How can I market so I reach my target clientele?"

"How does my property compare to my competition?

This book will give you the resources to help you clear common hurdles many hospitality property owners & managers face.

What type of owner/manager you are: A business opportunist, a supervisor or a skilled worker.

How to set a plan to achieve your goals.

Why you need & how to create a hospitality property strategy. 

The importance of customer service along with proven tips & techniques you can use to impress your guests.

How to improve your chain of service.

Marketing strategies that work.

The importance of social media & how to benefit.

How to WOW your guests.

I want to contribute to a strategic vision for every hospitality property wishing to create a happy & fulfilling experience for their customers & employees.