"In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists. There are millions of books being written about the customer and experience and service, as the concept takes the centerstage.

Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner. The book almost feels like a conversation with a cherished friend, which leaves the reader with a pleasant feeling after each chapter.

Recommended for everyone in the customer facing role!

Mr. Maneesh Gaur

Head - Expansion and Business Development

Marks & Spencer (India)

Customer Plus is simple collections of fundamentals of doing great business. It's a must read for everyone in service sector, students as well as practicing professionals. The examples are instructive and entertaining and talk straight to the point.

Mr Ambar Mazumdar

CEO, Chanalai Group of Hotels and Resorts , Phuket Thailand

This book decodes the steps to achieving excellence in customer service. It provides lot of actionable intelligence in a simple conversation way. It is compelling and shows the benefits of Listening to customer and employees! It connects well and persuades effectively with research findings.

Mr Jagdeep Thakral

General Manger IHG Hotels Pyeongchang, South Korea

The book raises a series of fundamental questions throughout the journey for example: why employee & customer first is a great strategy? The book in itself is unique in its presentation, and succeeds to persuade, why to keep customer at center of the company business strategy.

Mr Satvir Singh

Director Of Studies at National Council for Hotel Management & Catering Technology

It's is a great write up with sharing the case study, learning by conversation. Most effective tools we spoke about is agility which most know yet is a misunderstood concept these days in management studies.

All the best for bringing the learning to the platform where seeding leaders will benefit from it.

Mr Sanjay Kaushik

Chief Operating Officer

The Raviz Hotels & Resorts