Summary of "Crucial Conversations
ebook ∣ Tools For Talking When The Stakes Are High--By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler"
By Sapiens Editorial
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We have all suffered this situation: We try to have a sensible conversation about something important when suddenly a bitter fight breaks out. How is it possible that two people who are usually reasonable and pleasant, end up in a screaming competition, even when both have identical goals? The book Crucial Conversations investigates the root that causes these type of problems.
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