We all want to get the best out of any relationship we have be it at work or at home. Just trying hard does not guarantee results. To be successful we need to clear approach and plan. This book uses a unique relationship MAP that helps you identify the current state of your relationship and then offers help to move through the three key stages. The book can be used as a complete set of chapters that offer an overall view of employee relations or you can select individual chapters to enhance skills that currently need development. It will take you through the history of trade unions as well as the law around their role. There are chapters on the MAP and how to utilise it as well as the negotiation and consultation process. You will see how to build effective relations that will be useful in discipline and grievance handling.