The Language of Patient Feedback

ebook ∣ A Corpus Linguistic Study of Online Health Communication

By Paul Baker

cover image of The Language of Patient Feedback

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Format

ebook

ISBN

9781138702776

Author

Paul Baker

Publisher

Taylor & Francis

Release

05 April 2019

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Subjects

Grammar & Language Usage Language Arts Nonfiction

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The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:

  • Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.

  • Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.

  • Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.

  • Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.

    • The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

    Format

    ebook

    ISBN

    9781138702776

    Author

    Paul Baker

    Publisher

    Taylor & Francis

    Release

    05 April 2019

    Share

    Subjects

    Grammar & Language Usage Language Arts Nonfiction
    The Language of Patient Feedback